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Welcome to KEEN Footwear! We’re adventurers just like you, committed to providing quality footwear for every journey. These Terms and Conditions outline the rules for using our website and purchasing our products. By accessing uswintershoes.com, you agree to these terms.

1. Our Adventure Community

KEEN Footwear serves outdoor enthusiasts and comfort-seekers who value durable, versatile footwear. Our products range from rugged hiking boots to casual slip-ons, catering to men, women, and children who appreciate quality craftsmanship.

2. Website Use and Intellectual Property

2.1 Your Responsibilities

  • Provide accurate account and order information
  • Use the website only for lawful purposes
  • Not attempt to compromise site security or functionality

2.2 Our Content

All website content (logos, text, images, product designs) is KEEN Footwear property and protected by intellectual property laws. You may not reproduce, modify, or distribute our content without written permission.

3. Product Information

3.1 Product Range

We specialize in:

  • Hiking and outdoor footwear
  • Casual shoes and slip-ons
  • Men’s, Women’s, and Kids’ footwear
  • Seasonal and specialty footwear

3.2 Product Descriptions

We make every effort to accurately display product colors and features, but slight variations may occur. Product images may show optional accessories not included with purchase.

4. Ordering Process

4.1 Placing Orders

  • Select items and add to cart
  • Review cart contents before checkout
  • Provide accurate shipping/billing information
  • Complete payment via accepted methods (Visa, MasterCard, JCB, PayPal)

4.2 Order Confirmation

After placing an order, you’ll receive an email confirmation. This represents our acceptance of your order and begins order processing.

5. Payment Terms

5.1 Accepted Payment Methods

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Payment Security

All transactions are encrypted for security. We don’t store complete payment details on our servers.

5.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors.

6. Shipping and Delivery

6.1 Processing Time

Orders process within 1-2 business days (excluding weekends/holidays).

6.2 Shipping Options

  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after shipment
  • Free Shipping (orders over $50): EMS, 15-25 business days after shipment

6.3 International Orders

We ship globally except certain Asian and remote regions. Customers are responsible for any customs fees or import taxes.

6.4 Delivery Issues

Report undelivered or damaged packages within 7 days of expected delivery to [email protected].

7. Returns and Exchanges

7.1 Return Policy

  • 15-day return window from delivery date
  • Items must be unworn with original packaging
  • Non-returnable items: Final Sale, customized, or worn products

7.2 Return Process

  1. Email [email protected] with order number and return request
  2. Wait for return authorization (within 2 business days)
  3. Ship items to: KEEN Footwear, 5224 Wasena Avenue, Baltimore, US 21225

7.3 Refunds

  • Processed within 3-5 business days after we receive returns
  • Original shipping costs non-refundable unless our error

7.4 Exchanges

Follow the return process and specify desired replacement item. Standard shipping rates apply for new items.

8. Customer Responsibilities

  • Provide accurate order and contact information
  • Inspect products upon delivery
  • Follow care instructions to maintain product quality
  • Understand that outdoor footwear requires proper break-in

9. Our Responsibilities

  • Provide quality products as described
  • Process orders promptly and accurately
  • Respond to customer inquiries within 2 business days
  • Handle returns and refunds according to policy

10. Liability Limitations

KEEN Footwear isn’t liable for:

  • Incorrect product use or improper care
  • Wear and tear from normal use
  • Delays caused by shipping carriers or customs
  • Indirect damages (lost profits, data loss, etc.)

Our maximum liability is limited to the purchase price of the product.

11. Privacy Policy

We collect only necessary information to process orders and improve service. We never sell customer data. See our separate Privacy Policy for details.

12. Policy Changes

We may update these terms periodically. Continued use of our site after changes constitutes acceptance.

13. Contact Information

For questions about these terms:

KEEN Footwear
5224 Wasena Avenue
Baltimore, US 21225
Email: [email protected]

Thank you for choosing KEEN Footwear. We’re honored to be part of your adventures and committed to your satisfaction. Happy trails!