Welcome to KEEN’s adventure hub! Our FAQ is designed with the same thoughtful craftsmanship as our footwear. Whether you’re scaling mountains or exploring city streets, find quick answers below to keep your journey moving forward.

About Our Products

What types of footwear does KEEN specialize in?
We craft adventure-ready footwear for every explorer: rugged boots for tough terrain, versatile shoes for daily wear, comfortable slip-ons for urban adventures, and durable options for Men, Women, and Kids. Each pair is built with our signature durability and comfort.
Why choose KEEN over other outdoor footwear brands?
KEEN stands out with our thoughtful design that blends protection and comfort. Our products feature: toe protection for rough terrain, breathable waterproof membranes, non-marking rubber outsoles for grip, and eco-conscious materials. We build footwear that performs as hard as you play.

Ordering & Shipping

What shipping options are available?
Expedited Adventure Shipping: ($12.95) via DHL/FedEx – 10-15 days after dispatch with full tracking
Free Explorer Shipping: (Orders over $50) via EMS – 15-25 days after dispatch

All orders process in 1-2 days from our Baltimore warehouse at 5224 Wasena Avenue.
Do you ship worldwide?
We ship globally to most destinations except some Asian and remote regions. Our carriers ensure reliable delivery whether you’re in urban centers or adventure gateways.

Returns & Exchanges

What’s your return policy?
We stand by our gear with a 15-day return window from delivery date. Items must be unused with original packaging. Initiate returns by emailing [email protected] – we’ll guide you through our adventure-friendly process.
What if my footwear doesn’t fit properly?
KEENs are designed for optimal fit, but we recommend ordering your usual size. If adjustments are needed, we’ll help you exchange for a different size or process a return. Remember: our waterproof models may feel snugger initially.

Payments & Security

What payment methods do you accept?
We accept all major options for global adventurers:
• Credit Cards: Visa, MasterCard, JCB
• Digital Payments: PayPal
All transactions are securely encrypted – we never store your payment details.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and comply with PCI security standards. You can shop with the same confidence you feel when our footwear protects you on rough terrain.

Customer Support

How can I contact customer service?
Our “Adventure Guides” are ready to help at [email protected]. We typically respond within 24 hours – faster than our Free Explorer Shipping!
Can I modify or cancel my order after placement?
Orders process quickly for your adventure needs. Email us immediately at [email protected] – we’ll attempt to intercept your package if it hasn’t entered the shipping phase.

Ready to Trek Further?
Didn’t find your answer? Our team treks through customer inquiries daily. Reach out and we’ll navigate solutions together – because every great adventure starts with the right support.